Privacy Policy

This Privacy Policy explains how SiteLoop (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website www.siteloop.gr or contact us about our services.

By using our website or contacting us, you agree to the terms of this Privacy Policy.

1. Who we are

SiteLoop is a web studio that provides website design and development (WordPress and Shopify), SEO, web design and branding services for small and medium-sized businesses.

• Website: www.siteloop.gr

• Email: hello@siteloop.gr

For the purposes of applicable data protection laws (such as the GDPR), we are the data controller of the personal data described in this Privacy Policy.

2. What data we collect

We only collect personal data that we need in order to communicate with you and provide our services.

2.1. Data you provide to us

When you use our contact form or email us directly, we may collect:

• Name

• Email address

• Company name (optional)

• Message content and any other information you choose to share

If you become a client, we may also collect:

• Billing details (e.g. company name, VAT/tax number, address)

• Project-related information (website URLs, access details you choose to share, content you send us)

2.2. Data collected automatically

When you visit our website, some data is collected automatically, such as:

• IP address and approximate location

• Browser type and device information

• Pages visited, time spent on the site, and click paths

• Date and time of your visit

3. How we use your data

We use your personal data only for specific, legitimate purposes:

• To respond to your enquiries and communicate with you

• To provide and manage our services, including project communication and invoicing

• To maintain and improve our website and understand how visitors use it

• To comply with legal obligations, such as accounting and tax requirements

• To protect our rights, our website, and our business (for example, in case of abuse or security incidents)

We do not sell your personal data to third parties.

4. Legal bases for processing (GDPR)

If you are in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

• Performance of a contract

• Consent

• Legitimate interests

• Legal obligations

5. How we share your data

We may share your personal data with trusted third parties only when necessary:

• Hosting provider

• Email/communication tools

• Analytics tools

• Professional advisors

We do not allow third parties to use your data for their own marketing.

6. International transfers

Some providers may be outside the EEA. We use safeguards such as adequacy decisions or Standard Contractual Clauses (SCCs).

7. Data retention

• Enquiries: 12–24 months after last interaction (unless client relationship)

• Client/project data: as required for services + legal obligations

• Analytics data: typically up to 26 months

8. Cookies

We may use cookies to remember preferences, analyze usage (analytics), and improve performance.

Where required, we ask consent for non-essential cookies.

9. Your rights

You have rights of access, rectification, erasure, restriction, portability, objection, and withdrawal of consent.

Contact: hello@siteloop.gr

10. Security

We apply reasonable measures, but no method is 100% secure.

11. Third-party websites

We are not responsible for third-party privacy practices.

12. Changes

We may update this policy and update the “Last updated” date.

13. Contact

SiteLoop — hello@siteloop.gr — www.siteloop.gr